Don't Car Hire UK

I've just complete a complaint form in http://www.consumerdirect.gov.uk/.

As they define there service:
"We provide clear, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services."

Let see how it goes.

by email I've got the following replay:
Thank you, your call back request has been registered. As soon as an

Should you wish to call us at any time, please call outside the UK 00 44 844 445 7754. or within the UK 0844 445 7754.

I've tried to talk to a manager through reservation. In reservation I've been answered immediately (compared to CS that I can't go through). I've got the following phone number: 02084602222. I've been told to talk to Morris.
The line is busy in the last half an hour.
still trying.

I did send a message over the Internet. I the page they declare that they return within 4 hours. Two days has passed since I've send the Web-Request, no one got back to me.

I've tried once more colling the customer service by phone. it is 9:30 and I'm getting the messages that it is closed.

I've requested a call-back phone call using their Web a few minute ago.

I did send the following letter to the customer-services two week ago and haven't got any response so far. two week and counting...

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CarHireUK - Customer Services
165 Masons Hill Bromley
Kent, BR2 9HW

To whom it may concern,

Four months ago on June the 16th 2007 I made a serious mistake in renting a car from your company at Heathrow airport. From the beginning the car was in a very bad condition. It broke down twice in the middle of a busy junction and on the morning of June the 19th the car was towed away by the RAC. I had only had the car for two days but had paid for four weeks rental.
After two days of calling your customer services endlessly I eventually got through and was informed that you couldn’t provide me with a replacement car! On June the 21st your chat representative Zeo promised me a full refund of the COMPLETE amount since you could not fulfill your contract.
Since then I have been waiting to receive the refund.
I have called your customer services over 15 times since then and I still haven’t received the refund as promised.

You can check your recordings on the following days: 23/7, 14/8, 21/8 (talked with Mike), 30/8 (Mike again), 14/9 called 5 times, 21/9(talked with Peter Wilson), 2/10, 5/10, and so on.

My details are:
Customer Number xxxx/ yyyy
*************
RENTAL DETAILS
06/16/2007 20:30,LONDON HEATHROW AIRPORT
07/14/2007 16:00,LONDON HEATHROW AIRPORT

Paid: £xxx.yy

Waiting to hear from you shortly, with details of a full refund and compensation for the time and extra expenses caused by this inacceptable delay.
ME....
October 11, 2007

Not surprising, Customer Services is just an extension in this company.

I've a record of 12 days I've called the company. Most of the times more then once.

Many times getting the answer that he will check it up and 'get back to me', or when I've asked for the manager the most common answer was 'he is busy, leave the phone number and he will get back to you'.

Needless to say, THEY have never got back to me.

To be continued.

Trying to talk to Customer-Services, third time today.
A fax is connected to the Customer-Services phone line.
Try it yourself: 08709222839 select option 2

Making a very long story to a short one:
I've rented a car from http://www.car-hire-uk.com/ on June 16th, 2007 for a period of 4 weeks. All paid in advance!

The car from the begining was in bad condition. It halted twice in two days in the middle of a junction.
On June 18th I called the company reporting the car condition. They told me that JUST next day someone will come to have a look at the car.

On June 19th a RAC car towed the rented car, no new car was delivered.

I had the car for two days having paid for four weeks. They promissed to refund the COMPLETE amount.

Four month later I'm STILL trying to get a refund.

This blog will keep you informed on my efforts getting my money back.