Don't Car Hire UK

I've just complete a complaint form in http://www.consumerdirect.gov.uk/.

As they define there service:
"We provide clear, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services."

Let see how it goes.

by email I've got the following replay:
Thank you, your call back request has been registered. As soon as an

Should you wish to call us at any time, please call outside the UK 00 44 844 445 7754. or within the UK 0844 445 7754.

I've tried to talk to a manager through reservation. In reservation I've been answered immediately (compared to CS that I can't go through). I've got the following phone number: 02084602222. I've been told to talk to Morris.
The line is busy in the last half an hour.
still trying.

I did send a message over the Internet. I the page they declare that they return within 4 hours. Two days has passed since I've send the Web-Request, no one got back to me.

I've tried once more colling the customer service by phone. it is 9:30 and I'm getting the messages that it is closed.

I've requested a call-back phone call using their Web a few minute ago.